Warranty for one year with lifetime maintain service
1. Why choose us?
We provide overall solutions for processing equipment. Our standard equipment is very complete, all are in stock and ready to ship. We have our own equipment factory, which can lightly customize equipment according to customer requirements, such as ordering different appearances and brands for agents, and non-standard equipment according to customer requirements.
2. Should I worry about the quality?
Before delivery, we do test machines working condition for you. Take a video of the normal operation of the machine to you, and then confirm the delivery
3.How can I know your machine is designed for my product?
You tell us the specific parameters of your product with clear pictures, or you can send us samples of your product and we test it on machine. Video for you to make samples
4.How to operate the equipment?
Don't worry about it, we will make video for you, it will show you how to operate it step by step. Contact our engineers at any time when you don’t understand, support video and telephone communication
5.When the machine can't work well, What should I do?
The Engineer is online for 24-hours, they can check the problems and then give you solution way very soon. Please rest assured that manual will be offered along with machine, ensuring you can operate the machine easily
FQA
Q:What is your delivery time?
A: Normally it takes 5-7 working days after confirm order with deposit received
Q:What is your payment terms?
A: TT, Wester Union, Money gram
Q:Is this machine easy to use? If we have no experience, can i operate machine well?
A:Yes,our machine is designed to use easily, Normally it will take you 1-2 days to learn how to operate, if you are engineer, then perfectly no problem for operate.
Q:Do you provide the user manual and operating videos to support us?
A:We will provide the English user manual for free, and the operation video is available.
Q: Is your Machine operation systems in English?
A: Yes
Q:If we visit your factory, will you provide free training?
A:Sure thing! Most welcome to our factory and we will arrange free training for you.
Q:What service you can provide when we have some problem if we have some problems of operation your machines?
A:We can use video call you guide you, if this way not workable with your side, we can send our technical manager to your company for guidence, you have to pay for cost of visa, air ticket and accommodation
